Once submitted, says Samsung, you’ll be contacted within 48 hours. Samsung has now put up its Canadian product exchange page, which provides users with a form that includes the option for buyers to receive the new device to their home, or to the store where it was originally purchased. The post will be updated if and when we receive more information on options from additional carriers. If you were among the early buyers in Canada, however, you’ll likely want to know how to get your Note 7 replaced, in case you have a lucky unit that could be a hazard to your personal safety.īelow are instructions on how to do that through Samsung itself, and if you can’t bear to wait, through the carrier where you purchased your device. The Galaxy Note 7 might have come out to rave reviews, but its battery’s tendency to explode meant the company had to recall all units that were initially shipped, which will likely result in a loss of approximately $1 billion for the handset behemoth.
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